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The AI-Augmented Delivery Team: Designing the PS Org of 2027

AI is reshaping the PS org chart. This session explores what the delivery team of 2027 looks like — and how to redesign roles, workflows, and hiring for the AI-augmented era.

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CJ Tully

Director of Professional Services, Smartsheet

Leanne Snoeck

Director of Implementation Services, Quickbase

Jeff Rosenbaugh

Sr. Director of Professional Services, Lucid

Omid Razavi

Founder, SuccessLab

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The AI-Augmented Delivery Team: Designing the PS Org of 2027

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