Agenda

Discover innovative strategies to overcome common professional services challenges using modern tools, automation, and analytics. Learn proven methods and practical insights to streamline operations, increase profitability, enhance project visibility, and improve client satisfaction.

In high-growth SaaS, success can mask deeper misalignments. Join Justin Manduke, VP of PS at AuditBoard, as he shares how great teams fall into the trap of premature optimization. Drawing from roles at Medallia, Blend, and Afresh, Justin unpacks why fixing the wrong problems—even with good intentions—can derail long-term success. Learn how to time your priorities right and avoid building a house on a shaky foundation.

How are enterprise CIOs thinking about AI? Join this panel of technology leaders as they share strategies for responsible AI adoption, cross-functional alignment, and navigating the risks and rewards of enterprise transformation.

One product is challenging enough—now multiply that. In this session, discover how to deliver consistent value across a complex, multi-product SaaS offering. Learn how to adapt service models, streamline resource management, and ensure delivery excellence at scale.

Learn how operational excellence can significantly boost profitability in professional services. This session explores proven methods to streamline service delivery, optimize resource utilization, leverage automation, and enhance project governance to consistently achieve higher margins and growth.

Hypergrowth tests everything—processes, people, and patience. Learn from PS leaders who’ve scaled fast without sacrificing quality. Walk away with actionable tactics to manage growth, avoid common traps, and keep your margins and customers happy.

Master the power of persuasive communication to accelerate system adoption across your organization. This session offers practical frameworks for influential conversations, effective stakeholder engagement strategies, and proven methods to enhance user acceptance, adoption rates, and ROI.

Discover Actabl’s proven playbook for delivering exceptional customer onboarding experiences. This session reveals actionable strategies, best practices, and tools to accelerate onboarding, enhance client engagement, reduce time-to-value, and establish lasting customer success and satisfaction.

Today's customers demand clarity—not vague answers like “it depends.” This workshop introduces the SaaP™ model, turning professional services into clear, pre-packaged offerings with defined scopes, deliverables, and pricing. Learn step-by-step methods for building your SaaP™ portfolio, creating reusable service templates, and empowering your sales team to confidently sell services.

Customer Experience doesn’t stop at GoLive—it evolves. In this session, uncover how modern PS teams are extending their influence post-implementation to unlock long-term value. Learn how to operationalize CX with success plans, usage insights, and customer education to transform support into strategy. Discover how proactive engagement post-GoLive can reduce churn, drive expansion, and turn delivery teams into growth partners.

Data isn't just for dashboards—it's your path to faster outcomes. This session explores how top PS teams are capturing and leveraging delivery insights to reduce time-to-value, forecast project risks, and drive better decision-making across the customer lifecycle.