Join us bright and early for attendee registration and a delicious breakfast to fuel up before the event kicks off!
Start the day with a warm welcome as we set the stage for an engaging and insightful event ahead.
CEO and Co-founder, Rocketlane
In today's rapidly evolving business landscape, the post-sale function is undergoing significant transformation driven by emerging trends. This session delved into five key trends that are shaping the future of post-sale operations and strategies:
CEO of Gainsight
Ensuring consistent project deliveries is paramount for organizational success. This session focused on the importance of codifying playbooks and standardizing processes to achieve reliable and repeatable outcomes across projects.
CCO and Co-founder, nCloudIntegrators
Launching a new service requires meticulous planning, coordination, and attention to detail to ensure a successful rollout. This session provided attendees with the ultimate checklist encompassing key steps and considerations for a smooth service launch.
Founder, XnO Solutions
The journey of a professional services (PS) leader is marked by a series of transitions as their organization progresses through different stages of growth and ownership. This session explored how the goals, expectations, and challenges evolve for PS leaders as they navigate the trajectory from startup to scale-up, pre-IPO, IPO, and back to private or private equity (PE) ownership.
President and Co-founder, nCloudIntegrators
Vice President Professional Services, Replicant
CEO and Co-founder, Rocketlane
Professional services (PS) tools play a pivotal role in streamlining operations, enhancing productivity, and delivering value to clients. This session focused on strategies to maximize outcomes from PS tools, enabling organizations to leverage technology effectively and drive business success.
Head of Implementation, Moveworks
Scaling and evolving the professional services (PS) function is crucial for organizations seeking to adapt to changing market dynamics, accommodate growth, and deliver exceptional value to clients. This session delved into strategies for effectively scaling and evolving the PS function to meet evolving business needs.
Vice President of Professional Services, Clari
Recharge with a delicious lunch and connect with fellow attendees in engaging networking activities during the midday break!
Designing and launching recurring services is a strategic initiative for organizations seeking to establish predictable revenue streams, foster long-term customer relationships, and drive business growth. This session explored the key considerations and best practices for effectively designing and launching recurring services.
Global Director of Managed Services, Showpad
Director of Service Delivery, Salesloft
Setting a clear vision and defining key performance indicators (KPIs) are essential steps for guiding and measuring the success of a professional services (PS) team. This session focused on best practices for establishing a compelling vision and selecting relevant KPIs to drive the performance and growth of PS teams.
CEO and Co-founder, Rocketlane
In this session, we'll explore the dynamic partnership between Professional Services (PS) and Finance departments within organizations. The collaboration between these two critical functions is becoming increasingly vital in driving business success and achieving strategic objectives.
Founder, SuccessLab
Chief Financial Officer, Aera Technology
The UX of Delivery is a critical aspect of success for PS organizations, impacting client satisfaction, reputation, employee engagement, and competitiveness. By prioritizing client-centricity, continuous improvement, and innovation, PS organizations can elevate the overall client experience, drive business growth, and thrive in today's competitive landscape.
VP of Customer Success and Experience, Growth Molecules
Founder and Managing Partner, Growth Molecules
Step into the spotlight at The Golden Comet Awards, where we shine a light on the brightest stars in customer onboarding and professional services. Prepare to be inspired and uplifted as we recognize and honor exceptional individuals and teams for their remarkable contributions.
Indulge in delectable culinary delights, mingle with industry peers, and raise a toast to new connections during our dedicated time slot for food, networking, and drinks. It's the perfect opportunity to unwind, connect, and forge meaningful relationships in a relaxed atmosphere.