Discover how resource management drives growth and scalability in today's dynamic services landscape. Explore innovative approaches to boost efficiency, productivity, and profitability in service teams. Gain practical strategies for organizational scalability and competitiveness. Whether expanding your PS footprint or aiming for sustained growth, this session offers valuable insights and tools for success. Key Takeaways – 1. The importance of resource management as a catalyst for scalability in PSOs. 2. The need to invest in the capability to characterize resource supply and manage resource demand 3. The role and importance of process, data, and technology to automate resource management processes