Session
Rocky Dsouza
AVP Customer Success, Netomi
Rocky comes with over 18 years of experience in the Professional and Customer Services space. He is very passionate on seeing customer succeed in their Business Goals and aligning with them on how technology/tools can enable and assist those goals. He enjoys setting up new CSM practices and empowering his CS Managers team.
SESSIONS
May 23rd, Thursday
May 23rd, Thursday
TIME (PST)
TITLE
SPEAKER
12:00 pm
Session
From service to solution: Leveraging product thinking in professional services
30 mins
The topic explores the advantages of adopting a product mindset when delivering professional services. By treating services as products, businesses can enhance their offerings, improve client satisfaction, and drive innovation. We will also look at some practical simple steps we can take to implement this thinking.
