Solo
Peter Armaly
Principal, Valuize Consulting
Peter works as Principal at Valuize Consulting. Previously, as the Vice President of Customer Success at ESG, I represent the ESG brand to the market and communicate our advanced thinking about the vital role that customer success can play for most companies, if built and managed well. I also advise the executive team of Proof Analytics, a leading automated marketing optimization platform, on customer success topics and best practices.
SESSIONS
May 22nd Wednesday
As with a house that should be built to stand one hundred years, enabling customers so they can accelerate to value needs to start with establishing the right foundation. That means onboarding/implementation is the most critical phase in the customer journey. In fact, done properly, it can make the journey more of a sprint instead of the odyssey it often meanders into.
