Data shows that, by far, the biggest predictor of customer retention is whether they achieve measurable results against their key business objectives. The customers who achieve the best results are those who change how they work to take advantage of how your solution produces benefits. Therefore, the most important thing we can do to set our customers up for success is to identify their key results, drive the behaviors essential for results, and measure their progress. In this session, I'll teach you the power of the Customer Results Strategy and how to implement it in your own customer practice or with your entire team!