Star Hofer

Chief Operating Officer/ Chief Customer Officer at AKA New Media, Inc

Star brings over two decades of experience building SaaS Startup Customer Success Departments. She has a reputation for hiring, building, and developing a high-performing diverse team focused on driving retention, net revenue growth, platform adoption, and operational excellence. Star was recognized as a Customer Success Strategist, and she continues to make a mark in the CS Community.

Sessions

DAY 2

APRIL 19, WEDNESDAY

time (PST)

Title

Speaker

11:15 am

Session

Partner-led customer onboarding: scaling faster, smarter

30 mins

Learn how to create a partner-led customer onboarding experience that can help you scale faster, smarter. Be all in (all partners) or augment your team for scale, geographies or specialties.