VP Customer Success, Emburse
With over 15+ years of experience in SaaS/Customer Success (CallidusCloud and Oracle), Mike has worked with some of the largest brands around the globe. Mike is Vice President, Customer Success at Emburse – partnering with customers to achieve their business objectives through optimal use of Emburse’s solutions.
Within the customer onboarding phase, what is the highest priority item to focus on? Mike will make the case that setting expectations should be your focus & how to set expectations with counterparts.