Chief Customer Officer, ClientSuccess
Kristi Faltorusso is an award-winning Customer Success Executive with experience in building, scaling, and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Over the past decade, she's helped many companies redefine Customer Success resulting in increased retention, long-term revenue growth, and customer advocacy.
In this 45 mins workshop, Kristi Faltorusso will walk you through a framework to build an effective customer onboarding program with zero investment and zero resources. You'll go hands-on in creating an actionable and fail-proof onboarding process.