Chief Customer Officer & CEO, CSM Practice
Irit is the Chief Customer Officer & CEO at CSM Practice. Irit is a world-renowned expert in customer retention and upsell strategies. She has been shaping Customer Success methodologies and has been nominated a top Customer Success strategist and influencer, year after year since 2013
We'll explore best practices for conducting successful client kick off calls with a clear goal in sight, how to encourage open dialogue, and how to follow up afterwards to ensure a successful call.