Guglielmo Piacentini

Head of Customer Onboarding, Nezasa

Guglielmo is Service Delivery Manager in Nezasa, where he leads the onboarding team along its transformation roadmap. Previously, he worked as a management consultant on strategy and analytics.

Sessions

DAY 1

APRIL 18, TUESDAY

time (PST)

Title

Speaker

11:15 am

Session

Carving out onboarding from CS: why, when, and how

25 mins

Join Alex Farmer and Guglielmo Piacentini as they walk you through their journey of building an onboarding function at Nezasa. Learn why they decided to carve out customer onboarding from CS, how they built the function from scratch, and ways they optimized it to deliver business success.