Eric Letourneau

Senior Implementation Manager, Vidyard

Eric Letourneau is a senior implementation manager who has been working in tech for the past 15 years in a variety of roles, the majority of which have been people centric. Prior to joining the Vidyard team in 2020, Eric worked for QuickMobile/Cvent in the meetings and events technology space for several years.

Sessions

DAY 2

APRIL 19, WEDNESDAY

time (PST)

Title

Speaker

02:30 pm

CS Ops

Onboarding 2.0: goals, challenges, and learnings from implementing a new system for customer onboarding

30 mins

Implementing a new system can be overwhelming. Join Eric as he walks us through the exact journey of implementing a new customer onboarding system at Vidyard.