Clay Telfer

Director of Customer Success , Craft & Bauer

A Customer Success executive, Clay has spent the last 12 years building, scaling, and leading Customer Success functions at rapid-growth SaaS startups. His strategic direction has consistently minimized churn and transformed organizations from internally-focused to truly customer-centric.

Sessions

DAY 1

APRIL 18, TUESDAY

time (PST)

Title

Speaker

01:50 pm

War Room Stories

Accelerate adoption with customer-centric onboarding

20 mins

Learn how to spot where your onboarding processes are failing your customers, and how you can transform those processes to accelerate adoption and improve retention.

You’re one step away from onboarding greatness

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