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Director of Customer Success , Craft & Bauer
A Customer Success executive, Clay has spent the last 12 years building, scaling, and leading Customer Success functions at rapid-growth SaaS startups. His strategic direction has consistently minimized churn and transformed organizations from internally-focused to truly customer-centric.
War Room Stories
Learn how to spot where your onboarding processes are failing your customers, and how you can transform those processes to accelerate adoption and improve retention.
