Senior Manager of Implementation, Higher Logic
Brian Collins is the Senior Manager of Implementation and Services at Higher Logic. During his 6 years of leadership at Higher Logic, Brian has played a critical role in integrating a company acquisition and improving time-to-value metrics by more than 40%. His expertise lies in process delivery improvements, strong attention to customer CSAT feedback and consistently exceeding SLA deliverables.
Brian will share concepts and approaches aimed at decreasing your customer's time to value. He will delve into 5 tried-and-tested tactics for lowering TTV & putting them into action to drive results.