Senior Manager, Customer Success & Onboarding at Robin
Alisha has more than a decade of experience working in customer success having supported a diverse mix of customers including New Balance retailers, Harvard MBA students, low-code database builders and workplace professionals. She joined Robin in 2019 as one of their first Customer Success Managers and in 2021 moved into a management role where she leads a team of CSMs and Onboarding Specialists.
Taking a data-driven approach can feel overwhelming if data is de-centralized or difficult to aggregate. Learn how onboarding at Robin has evolved using qualitative & quantitative data sources.