Chief Customer Officer, Nezasa
Alex is the founder and CEO of Customer Success Excellence. Alex is currently Chief Customer Officer at Nezasa, a Zurich-based scale-up, and was also recently named a 2022 Top 50 Customer Success Influencer by SmartKarrot.
Join Alex Farmer and Guglielmo Piacentini as they walk you through their journey of building an onboarding function at Nezasa. Learn why they decided to carve out customer onboarding from CS, how they built the function from scratch, and ways they optimized it to deliver business success.