Alex Farmer

Chief Customer Officer, Nezasa

Alex is the founder and CEO of Customer Success Excellence. Alex is currently Chief Customer Officer at Nezasa, a Zurich-based scale-up, and was also recently named a 2022 Top 50 Customer Success Influencer by SmartKarrot.

Sessions

DAY 1

APRIL 18, TUESDAY

time (PST)

Title

Speaker

11:15 am

Session

Carving out onboarding from CS: why, when, and how

25 mins

Join Alex Farmer and Guglielmo Piacentini as they walk you through their journey of building an onboarding function at Nezasa. Learn why they decided to carve out customer onboarding from CS, how they built the function from scratch, and ways they optimized it to deliver business success.

You’re one step away from onboarding greatness

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